Man and Van New Cross Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van New Cross provides man and van, removal, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, company or organisation booking or using our services.

We, us, our means the provider trading as Man and Van New Cross.

Services means any man and van, removal, transportation, delivery, loading, unloading, packing, or related service provided by us.

Goods means the items, belongings, furniture, equipment or other property which we are requested to move, transport, store or handle.

Waste means any item that is to be discarded, disposed of, recycled or treated as rubbish in accordance with applicable waste regulations.

2. Scope of Services

We provide man and van and removal services primarily within New Cross and surrounding areas, including local, regional and selected longer-distance journeys. The exact nature and scope of the services, including the number of staff, vehicle size, route and timing, will be agreed at the point of booking.

We reserve the right to refuse to carry certain items, including but not limited to hazardous materials, illegal goods, stolen goods, flammable or explosive substances, perishable goods requiring special storage conditions, and any item which, in our reasonable opinion, may pose a risk to health, safety, property or the environment.

3. Booking Process

3.1 Booking request

Bookings may be requested by the Customer through the communication channels we make available from time to time. The Customer must provide accurate and complete information, including collection and delivery addresses, access restrictions, parking arrangements, property type, floor level, presence or absence of lifts, volume and nature of Goods, and any special handling requirements.

3.2 Estimates and quotes

Based on the information supplied, we may provide an estimate or fixed-price quote. Estimates are not binding and may be revised if the information provided by the Customer is incomplete, inaccurate or changes before or during the service. Fixed-price quotes are based on the details provided and are subject to our terms on variations and additional charges.

3.3 Confirmation of booking

A booking is only confirmed when we have accepted the Customer's request and, where applicable, received any required deposit or prepayment. We reserve the right to decline a booking without stating a reason.

3.4 Changes to bookings

The Customer must inform us as soon as reasonably possible of any changes to a booking, including change of date or time, additional addresses, significantly different volume of Goods, or access changes at either property. Changes may result in amended pricing or may require a new booking.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that they, or an authorised representative, are present at collection and delivery addresses for the duration of the service to provide instructions and sign any necessary documents.

Providing safe and suitable access to the premises, including clear hallways, staircases and entrances, and informing us in advance of any access issues such as narrow roads, limited loading bays, parking restrictions or low ceilings.

Arranging suitable parking or permits where necessary, and paying any associated charges. If adequate parking is not arranged, waiting time or additional walking distance may incur extra charges.

Ensuring that all Goods are properly packed, secured and ready for transport, unless we have explicitly agreed to provide packing services.

Complying with all relevant legal obligations, including those relating to waste, hazardous materials and prohibited items.

5. Payments and Charges

5.1 Pricing structure

We may charge on an hourly basis, a fixed price, or a combination of both, depending on the nature of the job. The applicable pricing will be confirmed at the time of booking.

5.2 Deposits and prepayments

We may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated clearly at the time of booking. Deposits and prepayments are subject to our cancellation terms set out in these Terms and Conditions.

5.3 Payment methods

Accepted payment methods will be communicated to the Customer at the time of booking or before the service is carried out. All payments must be made in the currency specified by us, and cleared funds must be received by the time specified, which may be prior to commencement of the service, upon arrival, or upon completion.

5.4 Additional charges

We reserve the right to charge additional fees in the following circumstances:

Waiting time due to delays not caused by us, including delayed access to premises or late arrival of the Customer or their representative.

Additional labour required beyond that anticipated, for example due to significantly underestimated volume of Goods, difficult access, or the need to dismantle and reassemble furniture not previously agreed.

Extended travel distance or time resulting from route changes requested by the Customer or due to access restrictions not disclosed in advance.

Parking charges, tolls, congestion charges or penalty charges incurred due to the Customer's instructions or failure to arrange appropriate parking.

5.5 Overdue payments

If payment is not received when due, we may withhold delivery of Goods until payment is made in full, and we reserve the right to charge reasonable interest and administrative costs associated with recovering overdue sums.

6. Cancellations and Amendments

6.1 Customer cancellations

If the Customer wishes to cancel a booking, they must notify us as soon as possible. Cancellation terms will depend on the notice given:

Where cancellation is made with sufficient notice before the agreed start time, as specified by us at the time of booking, any deposit may be refunded in full or in part at our discretion.

Where cancellation is made on the same day as the service, or with less than the minimum notice period stated at the time of booking, we reserve the right to retain any deposit and to charge a cancellation fee up to the full estimated cost of the job, depending on the circumstances.

6.2 Our right to cancel or amend

We may cancel or amend a booking due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, we will attempt to offer an alternative date or time. Our liability in these circumstances will be limited to the return of any prepaid sums for services not carried out, and we will not be responsible for any consequential losses.

7. Loading, Transport and Delivery

We will take reasonable care in handling, loading, securing and transporting Goods. The route and method of transport will be at our discretion, unless otherwise agreed in writing.

The Customer or their representative must check that all Goods are loaded and unloaded as required. We are not responsible for Goods left behind or unloaded at the wrong address if we followed the instructions provided and the Customer or representative was present and did not object.

If delivery cannot be completed due to incorrect address information, lack of access, failure of the Customer to be present, or any other reason outside our control, we may return the Goods to the collection address or an alternative location agreed with the Customer, and additional charges may apply.

8. Liability and Limitations

8.1 Duty of care

We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to Goods is subject to the limitations set out in this section.

8.2 Exclusions of liability

We will not be liable for:

Loss or damage arising from the Customer's failure to pack Goods adequately, unless we have provided packing services.

Damage to Goods where pre-existing damage or weakness is present, including fragile items, furniture made from chipboard or similar materials, or items that are inherently susceptible to damage.

Loss or damage arising from wear and tear, atmospheric or climatic conditions, damp, rust, mildew, infestation or gradual deterioration.

Loss of data or software, or damage to any electronic equipment where no visible physical damage has occurred to the device itself.

Any indirect or consequential loss, including loss of profits, loss of income, loss of opportunity or loss of enjoyment.

8.3 Limits on liability for Goods

Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, however caused, shall be limited to a reasonable amount taking into account the nature, condition and value of the Goods, and shall not exceed a fair market value for repair or replacement. We may require evidence of value and ownership before considering any claim.

8.4 Notification of loss or damage

The Customer must inspect Goods as soon as reasonably possible after delivery. Any visible loss or damage believed to have been caused during the service must be reported to us in writing within a reasonable period. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any potential liability.

8.5 Personal valuables

The Customer is advised not to include cash, jewellery, important documents, personal papers or other high-value small items within the Goods to be transported. We accept no liability for such items unless we have expressly agreed in advance to carry them and specific arrangements have been made.

9. Waste Regulations and Disposal

9.1 Compliance with waste law

We operate in accordance with applicable waste management regulations. We are not a general waste collection service and will only remove items for disposal where this has been agreed in advance as part of the booking and is compliant with relevant regulations.

9.2 Prohibited waste

We will not collect or dispose of hazardous waste, chemical substances, medical waste, asbestos, liquids, gas cylinders, or any materials that require specialist handling or permits, unless expressly agreed in writing in advance and in compliance with all legal requirements.

9.3 Disposal charges

Where we agree to remove items for disposal, additional charges will apply for transport, handling and disposal fees. These charges will be communicated to the Customer prior to or at the time of booking, based on the type and volume of items to be disposed of.

9.4 Customer responsibilities for waste

The Customer is responsible for accurately describing any items to be disposed of and for ensuring they are not prohibited under relevant waste regulations. If we incur additional costs or penalties due to incorrect information or unlawful waste, the Customer will be liable for those costs.

10. Insurance

We maintain appropriate insurance in connection with our vehicles and services, as required by applicable law. The extent of any cover, and any applicable limits, excesses or exclusions, may affect the handling of claims. Customers who require additional protection are advised to arrange their own separate insurance for high-value or particularly fragile items.

11. Delays and Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, road closures, public transport disruption, strikes, lockouts, civil unrest, acts of terrorism, natural disasters, or failure of utilities.

Where possible, we will make reasonable efforts to inform the Customer of any delay and to agree a revised time or alternative arrangements.

12. Complaints

We aim to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of our service, they should raise the issue with us as soon as possible so that we can attempt to resolve it. Complaints relating to loss or damage to Goods must comply with the notification requirements set out in these Terms and Conditions.

13. Data Protection and Privacy

We will collect and process personal information about the Customer and any relevant contacts for the purposes of managing bookings, providing services, handling payments and complying with legal obligations. We will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to deliver the services, process payments, or comply with law or regulatory requirements.

14. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Updated terms may be made available on our website or by other means we choose.

15. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a booking or using our services, the Customer confirms that they have read, understood and agree to these Terms and Conditions.



Man and Van New Cross at The Best Rates on the Market

You are always guaranteed to receive the best quality man and van New Cross when you choose us and they are offered at the best rates on the market. With us, you will not have to pay over the odds for professional removals help. You will get exclusive offers on all of our services and you will also find bargains when you stick with us. If you are interested, do get in touch and call today for further details!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van New Cross Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 54 Pepys Rd
Postal code: SE14 5SB
City: London
Country: United Kingdom

Latitude: 51.4720340 Longitude: -0.0452120
E-mail:
[email protected]

Web:
Description: New Cross, SE14 is where our man with van relocation experts are the most sought after. Ask for your free estimate, wait no more.
Back To Top