Man and Van New Cross Privacy Policy

This Privacy Policy explains how Man and Van New Cross collects, uses, stores and protects personal data in connection with our man and van and related services. It applies to all Man and Van New Cross customers and prospective customers in our service area, as well as visitors who contact us to request information, quotations or bookings.

Man and Van New Cross is committed to protecting your privacy and processing your personal data in compliance with the UK General Data Protection Regulation and all applicable data protection legislation. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We collect and process only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of data we may collect include:

Identification and contact details such as your name, title, address, service address, email address, and other contact information you choose to provide when you contact us or make a booking.

Service and booking information such as collection and delivery addresses, access details, parking information, property type, job description, inventory or item lists, preferred dates and times, and any special instructions you provide to enable us to carry out the service.

Communication records such as information contained in messages, enquiries, feedback, reviews, or complaints that you send to us by any method of communication.

Payment-related information such as the amount paid, date of payment, and method of payment. We do not store full payment card details if you pay by card; these are processed securely by our chosen payment service providers.

Technical and usage data where applicable, such as how you found our business, basic analytics related to enquiries and bookings, and any information automatically collected by tools we use to operate and secure our website or booking systems.

How we collect your data

We may collect your personal data in several ways, including:

Directly from you when you contact us by phone, online form, messaging service, or in person to request a quote, make a booking, or ask a question.

During the performance of our services when we carry out visits, collections or deliveries and you provide further details or instructions.

From third parties where lawful and relevant, for example comparison sites, lead generation partners, marketplace platforms or business partners that you use to request a man and van service in the New Cross area.

Automatically through technology where we use basic analytics or security tools on our website or booking systems, to the extent this involves personal data.

Lawful basis for processing

We will always rely on at least one lawful basis under GDPR to process your personal data. The main lawful bases we use are:

Contract: We process your personal data where it is necessary to enter into and perform a contract with you, including providing quotations, confirming bookings, carrying out removals and transport services, handling payments, and communicating with you about your booking.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping internal records, responding to enquiries, preventing fraud or misuse, and defending or establishing legal claims.

Legal obligation: We process some data to comply with legal obligations, for example accounting, tax and record-keeping requirements, or responding to lawful requests from public authorities.

Consent: Where required by law, we may rely on your consent, for example for certain types of marketing communications. When we rely on consent, you may withdraw it at any time, and we will stop that processing unless another lawful basis applies.

Purposes of processing your personal data

We use the personal data we collect for the following purposes:

To provide quotations, confirm availability, and respond to your enquiries about our services.

To enter into and perform contracts with you, including planning, scheduling and carrying out man and van services in the New Cross area and any associated services you request.

To manage customer relationships, including communications before, during and after the job, handling complaints and resolving disputes.

To process payments, keep financial records, and comply with our accounting and tax obligations.

To improve, maintain and develop our services, operations and customer experience based on feedback and usage information.

To protect our business, property and staff, for example by preventing fraud, enforcing our terms, or establishing and defending legal claims.

Data sharing and processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and in compliance with GDPR.

Service providers and processors: We may use third party providers to support our operations, such as payment processors, accounting or invoicing systems, website hosting, booking or communication tools, IT support and data storage providers. These entities act as data processors and only process your personal data on our instructions and for the specified purposes.

Business partners: Where you request services through a third party platform, referral partner or marketplace, we may share relevant information with that partner as necessary to manage your request, booking and payment.

Professional advisers: We may share data with legal, accounting or other professional advisers where necessary for advice, compliance or to protect our legal rights.

Public authorities: We may disclose personal data where required to do so by law or in response to valid requests from government bodies, regulators, law enforcement or courts.

Whenever we use data processors, we take appropriate steps to ensure they provide sufficient guarantees to implement suitable technical and organisational measures and that your data remains protected.

Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and in line with legal and regulatory requirements.

Customer and booking records are typically kept for a period that allows us to manage your booking, respond to any follow up queries or complaints, and meet our legal obligations for accounting and tax. This will generally be for several years after the end of the relevant financial year in which the service was provided, in accordance with applicable law and guidance.

Communication records, enquiries and quotes that do not lead to a booking may be retained for a reasonable period to manage our business records, understand demand for our services, and respond to repeat enquiries.

Where data is processed based solely on consent and there is no other lawful basis, we will delete or anonymise it when you withdraw consent or when it is no longer needed.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

Your data protection rights

Under GDPR, you have several rights in relation to your personal data, subject to certain conditions and limitations. These include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data along with information about how we process it.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and, where applicable, direct marketing.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a commonly used, machine readable format and to request that it is transmitted to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can address your concerns.

International transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where personal data is otherwise transferred internationally, we will ensure that such transfers are made in compliance with data protection laws, for example by relying on adequacy regulations or appropriate safeguards such as standard contractual clauses.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include secure storage, access controls, staff awareness, and the careful selection of service providers who meet suitable security standards.

While we work hard to protect your information, no method of transmission or storage is completely secure. You should also take care when sharing information with us and keep any reference numbers or account details confidential.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man and Van New Cross in connection with our services for customers and prospective customers within our operating area. It covers data collected through direct contact, our website, third party platforms used to request our services, and during the performance of our man and van services.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any changes will take effect when the revised version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.



Man and Van New Cross at The Best Rates on the Market

You are always guaranteed to receive the best quality man and van New Cross when you choose us and they are offered at the best rates on the market. With us, you will not have to pay over the odds for professional removals help. You will get exclusive offers on all of our services and you will also find bargains when you stick with us. If you are interested, do get in touch and call today for further details!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van New Cross Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 54 Pepys Rd
Postal code: SE14 5SB
City: London
Country: United Kingdom

Latitude: 51.4720340 Longitude: -0.0452120
E-mail:
[email protected]

Web:
Description: New Cross, SE14 is where our man with van relocation experts are the most sought after. Ask for your free estimate, wait no more.
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