Terms and Conditions for Man And Van New Cross

These Terms and Conditions set out the basis on which Man And Van New Cross provides moving, delivery, transportation, and related removal services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing any order for a man and van service, as they explain how the booking process works, what is included in the service, how payments are handled, and the limits of our responsibility.

For the purpose of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van New Cross. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. These terms apply to residential removals, office moves, single-item transport, student moves, and any other agreed van hire and labour service provided by us.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time your booking is confirmed will apply to that booking.

1. Booking Process

Bookings for Man And Van New Cross services may be requested by phone, email, online form, message, or any other method we make available. A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment requested. Any quotation given before confirmation is based on the information you provide, including access conditions, item list, timing, property type, loading requirements, and destination details.

When requesting a quote, you must provide accurate and complete information. If the actual job differs from the details supplied, we may revise the quotation, amend the service plan, or decline to proceed if the change materially affects time, cost, vehicle size, staffing, or safety. A man and van New Cross booking is usually based on time, labour, mileage, parking, waiting time, and any additional services agreed in advance.

2. Booking Confirmation and Customer Responsibilities

Once a booking has been accepted, we will confirm the key details, which may include the service date, estimated arrival window, job description, and price basis. It is your responsibility to review the confirmation carefully and notify us promptly of any errors. We are entitled to rely on the information supplied by you when planning the move, assigning staff, and selecting a vehicle suitable for the job.

You must ensure that safe and reasonable access is available at both collection and delivery addresses. This includes arranging parking where possible, providing keys or access codes when necessary, and ensuring that items are prepared for loading. If the premises have restricted access, narrow stairways, long carry distances, or other complications, you must tell us before the booking starts. Failure to do so may lead to delay charges or, in serious cases, cancellation of the service.

3. Payments

Unless otherwise agreed in writing, payment is due on completion of the service on the day of the move. We may require a deposit, card pre-authorisation, or full advance payment for certain bookings, including larger removals, urgent jobs, repeat amendments, or high-value transport. Accepted payment methods may include cash, bank transfer, debit card, credit card, or other methods notified at the time of booking.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are ordinarily based on the service described at the time of enquiry and may not include additional charges arising from waiting time, extra labour, congestion, parking penalties, additional flights of stairs, aborted attempts, or changes to the volume of items. A man and van service is often time-sensitive, so if the job takes longer than expected because of inaccurate information or lack of preparation, the extra time may be charged at our standard rate.

If any payment is overdue, we may charge interest and recover reasonable administrative or debt recovery costs to the extent permitted by law. We reserve the right to suspend or refuse further services until outstanding amounts have been paid in full. Title to any goods we transport does not transfer to us, but we may retain possession of goods where permitted by law until all sums due are settled.

4. Cancellations and Amendments

If you need to cancel or change your booking, you should notify us as soon as possible. Cancellations made within a reasonable time before the scheduled service may be accepted without charge, depending on the type of booking and whether resources have already been allocated. For time-specific or high-demand bookings, cancellation fees may apply where we have incurred costs or lost the opportunity to carry out other work.

We may also reschedule or cancel a booking if the weather, traffic conditions, vehicle breakdown, staff illness, unsafe access, unlawful instructions, or other events beyond our control make performance impractical or unsafe. In such circumstances, we will endeavour to offer a new date or time. We will not be liable for indirect losses caused by a cancellation or rescheduling that is necessary for safety, legal compliance, or operational reasons.

Any amendment to the booking, including changes to the inventory, collection or delivery address, date, time, or service type, must be agreed by us in advance. We are not obliged to accommodate changes that require a different vehicle, additional staff, extra permits, or a materially longer working period, although we will try to assist where reasonably possible.

5. Service Standards and Delays

We will use reasonable skill and care when carrying out the service. The exact arrival time may be affected by traffic, prior jobs, loading conditions, weather, road restrictions, and events outside our control. Any estimated time window is given in good faith but should not be treated as a guaranteed arrival time unless expressly stated in writing.

If we are delayed, we will aim to inform you where reasonably practicable. You agree that reasonable waiting time may be charged if delays arise because you are not ready, access is blocked, items are not packed or dismantled as agreed, or instructions are unclear. Where a booking includes waiting time, this will be limited to the amount stated in the quotation or confirmation.

For safety reasons, our team may refuse to carry out any task that is unlawful, unsafe, likely to damage property, or outside the agreed scope of work. This may include moving items that are not adequately secured, attempting to move prohibited goods, or entering unsafe premises. The Man And Van New Cross team may suspend the job until the issue is resolved, or withdraw if continuing would place people or property at risk.

6. Liability and Limitations

We will take reasonable care of your belongings while they are in our possession. However, you are responsible for ensuring that items are suitably packed, labelled, dismantled where necessary, and protected for transport unless we have specifically agreed to pack or prepare them. Fragile items, electronics, antiques, artwork, glass, mirrors, and high-value possessions should be declared in advance and, where appropriate, transported with additional protection or insurance arrangements.

We are not liable for loss or damage arising from inadequate packaging, inherent weakness, pre-existing damage, wear and tear, or your failure to disclose special handling requirements. We are also not responsible for damage caused by the movement of items through tight spaces where you have requested or agreed that transport should proceed despite the difficulty. Any claim must be supported by evidence and reported to us as soon as reasonably possible after discovery.

To the maximum extent permitted by law, our liability for loss or damage arising from the service is limited to the value of the affected item or the amount recoverable under any insurance held by us, whichever is lower, unless the loss was caused by our negligence or wilful misconduct in a way that cannot lawfully be excluded. We will not be liable for loss of profits, loss of opportunity, indirect loss, or consequential damage.

7. Insurance and Claims

We may maintain appropriate insurance for the nature of the services we provide, but insurance does not automatically cover all items or all circumstances. It is your responsibility to ask about any additional cover if you require it. Any insurance offered or arranged by us will be subject to the insurer’s terms, exclusions, excesses, and claim procedures.

If you believe an item has been lost or damaged during the move, you must notify us promptly and provide details of the item, the alleged issue, and supporting evidence such as photographs, purchase records, or packaging information where available. Failure to report the issue promptly may affect our ability to investigate and may reduce or remove any claim entitlement.

Claims will be assessed on the basis of the information available, including the condition of the item before the move, the handling instructions given, and whether reasonable care was taken by both parties. Where an item was already damaged, improperly packed, or unsuitable for the agreed method of transport, any claim may be rejected in full or in part.

8. Waste Regulations and Prohibited Items

Where our service includes disposal, removal, or clearance of unwanted items, both parties must comply with applicable UK waste regulations. We will only remove and transport waste that we are legally able and authorised to handle. You must disclose the nature of any waste before the booking, including whether it contains household rubbish, furniture, electrical items, garden waste, or any items that may require special treatment under environmental rules.

We do not accept hazardous, illegal, toxic, explosive, corrosive, asbestos-containing, or otherwise restricted waste unless we have expressly agreed and are lawfully able to handle it. You must not conceal prohibited items among general waste or present items for collection that breach disposal laws. If unlawful waste is discovered, we may refuse collection, return the items if safe to do so, or notify the appropriate authorities where required.

When we carry out a waste-related service, you remain responsible for ensuring that you have the right to dispose of the items and that the waste transfer arrangements are lawful. We may require reasonable documentation, descriptions, or declarations relating to the waste. Any additional fees, regulatory charges, or disposal costs arising from inaccurate information or prohibited waste may be passed on to you. The man and van New Cross service will not knowingly participate in illegal fly-tipping, improper disposal, or unlicensed waste handling.

9. Goods Not Suited to Standard Transport

Unless agreed in advance, we may decline to carry items that are excessively heavy, oversized, fragile, valuable, perishable, flammable, live, or difficult to move safely. We may also refuse to transport items that could contaminate the vehicle, harm other goods, or require specialist equipment. If you fail to disclose the nature of such items, and damage or delay results, we may charge additional fees and may exclude liability to the extent permitted by law.

You are responsible for removing personal data, confidential documents, and digital information from items before transfer where appropriate. We do not guarantee the security of data stored on devices unless we have specifically agreed a specialist handling arrangement. We recommend that you back up any electronic devices before the move.

10. Access, Parking and Property Protection

You are responsible for arranging suitable access and, where necessary, parking permission at both ends of the journey. Any fines, charges, or penalties arising from your failure to arrange lawful parking or access may be passed on to you where permitted by law. If parking or access restrictions make loading or unloading impossible, we may wait for a limited period, return at an extra charge, or treat the booking as cancelled by you.

11. Data, Instructions and Reliance

We are entitled to rely on instructions given by you or by any person who appears to have authority to act on your behalf. If there is any dispute about who is authorised to make decisions on the day, we may suspend work until the issue is resolved. Where you ask us to follow instructions that differ from the original booking, we may require written confirmation before proceeding.

Any personal data supplied in connection with a booking will be handled in accordance with applicable data protection law and used only for legitimate business purposes, such as managing the service, taking payment, maintaining records, resolving disputes, and meeting legal obligations. We will take reasonable steps to protect the information provided to us.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law grants you the right to bring proceedings in another part of the UK. If any dispute cannot be resolved amicably, the parties agree to follow any applicable pre-action steps and to act reasonably in seeking a fair outcome.